Thank you for visiting and purchasing on Oishii Planet. Below are the terms and conditions that make up our shipping policy.

International shipping

For international shipments refer to this page.

Shipment processing times

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed for a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you by email or phone.

For processing order we mean all the internal procedures that Oishii Planet implements from receipt of the order up to delivery Of the product to the courier.

Cancel an order

If you have placed a wrong order or want to change your order, please contact us as soon as possible. It will no longer be possible to cancel or modify the order when it is fulfilled.

STANDARD SHIPPING: Shipping rates and delivery estimates

Free Standard Shipping for Italy on orders over € 89

Free Standard Shipping for islands and Venice on orders over € 109

The shipping costs for your order will be calculated and displayed at checkout.

Mainland Italy (except disadvantaged areas) Sicily, Calabria, Sardinia and disadvantaged areas
Delivery times 1-4 working days 2-6 working days
0 - € 89 € 6.90 € 8.90
over € 89 Free € 8.90
over € 109 Free

Delivery delays may occasionally occur.

EXPRESS SHIPPING: Shipping rates and delivery estimates (temporarily suspended)

The shipping costs for your order will be calculated and displayed at checkout. Please place your order before 2pm to ensure your package is received within one business day.

Mainland Italy (except disadvantaged areas) Sicily, Calabria and Sardinia
Delivery times * 1 business day 2-3 working days
DHL € 11.90 € 11.90
DHL remote areas € 16.90 € 16.90

* is calculated from when the courier receives the goods.

Delivery delays may occasionally occur.

Delivery with standard courier

The courier makes 2 free delivery attempts at home. In case of absence after the 2 attempts, the package will go into storage at the nearest branch, pending your instructions (return with 8 €, or collection at the courier's office within 2 working days). If you do not have to give instructions or do not go to the branch, the package will be returned to us with consequent cancellation of the order. In this case we will be forced to charge you the out of pocket shipping costs.

Once the order has been sent, additional costs will be charged for changes of addresses and incorrect / incomplete addresses.

Delivery within the Municipality of Milan

For orders within the Municipality of Milan, home deliveries are available for € 3 for a minimum purchase of € 30 Home delivery is scheduled between Thursday-Friday -saturday.

* Possibility of collection in the warehouse without shipping costs. Address: Via Cusago 29, 20153, Milan.

Confirmation of shipment and traceability of the order

You will receive a shipping confirmation email once your order has been shipped containing your tracking numbers. The tracking number will be active within 24 hours.

Packing of parcels

We pack each shipment with care to preserve the integrity of the content. We use ecological cardboard boxes and bubble wrap bags. For sensitive items such as glass bottles, we use recycled bubble wrap. We do our best to limit the environmental impact.

Returns and Returns

See our page Returns and Refunds for detailed information on options and procedures for returning your order.

Disadvantaged Areas

Venice 30100, 30121, 30122, 30123, 30124, 30125, 30126, 30132, 30133, 30135, 30141, 30142
Naples (NA) 80070, 80071, 80073, 80074, 80075, 80076, 80077, 80079
Livorno (LI) 57030, 57031, 57032, 57033, 57034, 57036, 57037, 57038, 57039
Foggia (FG) 71040
Latin (LT) 04020, 04027
Como (CO) 22060
Sondrio (SO) 23030
Grosseto (GR) 58012, 58019
Brescia-Monte Isola (BS) 25050
Verbanio-Cusio-Ossola (VB) 28838
Palermo-Ustica (PA) 90010
Agrigento (AG) 92010
Trapani (TP) 91010, 91017, 91023
Messina (ME) 98050, 98055
Carbonia-Iglesias (CI) 09014
Olbia-Tempio (OT) 07024


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