SHIPPING INFORMATION

At checkout, you can select Bartolini or Poste Italiane as your courier.

Shipping costs for your order will be calculated and displayed at checkout.

MAINLAND ITALY

• Shipping time: 1–4 business days (estimated and non-binding)
• Shipping COST: €6.90 – FREE for orders over €89

SICILY, CALABRIA AND SARDINIA

• Shipping time: 2–6 business days (estimated and non-binding)
• Shipping COST: €7.90 – FREE for orders over €89

*Delivery times are estimated and may vary. We are not responsible for any delays caused by the courier, but our customer service is always available to assist you.

*Once the order has been shipped, in the event of an incorrect or incomplete address, a €10 fee will be charged for reshipping, corresponding to the storage fees requested by the courier.

If the package is REFUSED upon delivery, the return shipping costs will also be charged. The refund will therefore be issued after deducting the outbound shipping, return shipping, and storage costs from the total order amount.

Any DELIVERY ISSUES (package not received, delivery to an unknown person, missing package) must be reported within 7 days of the delivery date indicated by the courier’s tracking.

Reports submitted after this deadline do not guarantee a refund or replacement of the order.

Shipping costs for your order will be calculated and displayed at checkout. 

MAINLAND ITALY

• Shipping time: 1–3 business days (indicative and non-binding)
• Shipping COST: €9.90

SICILY, CALABRIA AND SARDINIA

• Shipping time: 2–4 business days (indicative and non-binding)
• Shipping COST: €9.90

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery. If there is a significant delay in shipping your order, you can contact us by email or WhatsApp.

Order processing refers to all the internal procedures Oishii Planet carries out from receiving the order until the product is delivered to the carrier.

For orders in Milan (postal codes 200**, 201**), delivery is available for €3 with a minimum purchase of €39.

Home delivery is available on Thursdays, Fridays, and Saturdays.

*Pickup at the warehouse is available at no shipping cost. Address:

Via Fermi 14, 20019, Settimo Milanese MI.

We ship most packages with the Bartolini courier. When they receive the package, BRT also sends an email with a link that allows you to reschedule delivery for another day/time or arrange delivery to a pickup point.

Shipments to minor islands and the Venice lagoon are entrusted to Poste Italiane.

If you wish to use a courier other than these two, please contact us so we can assist you as best as possible.

The courier makes 2 free delivery attempts to your address. If no one is available after the 2 attempts, the package will be held at the nearest branch, awaiting your instructions (redelivery for €10, or collection from the courier's branch within 2 business days). If you do not provide instructions or collect the package from the branch, it will be returned to us, resulting in the cancellation of the order. In this case, we will have to charge you the actual shipping costs.

Once the order has been shipped, additional costs will be charged for address changes and incorrect or incomplete addresses.

For international shipping, please refer to this page.

If you placed an incorrect order or want to modify your order, please contact us as soon as possible by emailing:

info@oishiiplanet.it

Orders can no longer be canceled, modified, or refused once they have been shipped.

If the package is REFUSED upon delivery, the return shipping costs will also be charged. The refund will therefore be issued after deducting the outbound and return shipping and storage costs from the total order amount.

We carefully pack every shipment to preserve the integrity of its contents. We use cardboard boxes and bubble mailers. For fragile items such as glass bottles, we use bubble wrap.

We do our best to limit our environmental impact by sometimes using recycled boxes.

You will receive a shipping confirmation email once your order has shipped, containing your tracking numbers. The tracking number will be active within 24 hours.

Visit our Returns and Refunds page for detailed information about the options and procedures for returning your order.