Thank you for shopping at Oishii Planet.
If you are not completely satisfied with your purchase, we are here to help.
Returns
- To request a return, fill out the form: RETURN REQUEST
Oishii Planet applies a return and refund policy compliant with European regulations. This means that the customer has the right to return any item within 14 days of the delivery date. Return shipping costs are the responsibility of the customer.
To be eligible for a return, your item must be:
- unused and in the same condition in which you received it.
- accompanied by the receipt or proof of purchase.
Returns must be shipped to the address:
Cai Yucong
Via Fermi 14 - 20019, Settimo Milanese (MI)
Refunds
Once we receive your item, we will inspect it and notify you that we have received it. We will immediately inform you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or original payment method (shipping costs are non-refundable).
You will receive the credit within a certain number of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the return shipping cost will be deducted from your refund.
Modifying or canceling an order
You can modify or cancel an order before shipment.
- To cancel an order, contact us and we will cancel your order.
- To modify an order, contact us and let us know what changes you would like to make.
To cancel or return an order after it has been shipped, shipping costs will be charged to cover the courier's expenses.
Damaged Items / Claims
Although we prepare packages with the utmost care, fragile items may be damaged during transport. Please always check the package upon receipt and SIGN WITH RESERVATION in order to be eligible for any refunds or discount vouchers.
-"Signing with reservation means that the recipient of goods received via the courier reserves the right to verify the integrity of the goods and that, in the event of damage caused during transport, the courier will be liable. By law (Article 1693 of the Italian Civil Code), the courier is responsible for damage caused to the goods being transported from the time they receive them until the time of delivery."
The following are required to process a damage claim:
1. Photos of the damaged goods, not just a single detail.
2. Photos of the internal packaging that protected the contents during transport.
3. Photos of the package as delivered, showing the courier's label.
If you have received items damaged during transport, we apologize and invite you to contact us as soon as possible to arrange a discount voucher or refund.
Missing or incorrect items
What to do if one or more items are missing from your order:
- Carefully check the contents of the box. Some items are wrapped in packing paper or may be hidden by cardboard inserts used in the packaging.
- If you still cannot find the item(s), contact us as soon as possible to arrange a discount voucher or refund.
What to do if you have received one or more incorrect items
- Check the order slip and verify that the incorrect items are not substitute items.
- If you have confirmed that the item received is incorrect, contact us as soon as possible regarding a possible refund or discount voucher.
Undelivered Shipment
Any delivery issues (package not received, delivery to an unknown person, missing package) must be reported within 7 days of the delivery date indicated by the courier's tracking information.
Reports submitted after this deadline may not allow an investigation to be opened with the courier and do not guarantee a refund or replacement of the order.