FAQ - Frequently Asked Questions
If you do not find the answer to your question below, send us an email to info@oishiiplanet.it or write to us in chat (from 10:00 - 13:00; 14:00 - 17:00).What are the shipping costs?
- The shipping cost is fixed at € 6.90 for orders to Northern, Central and Southern Italy. Free shipping starting from € 89 of expenditure.
- The shipping cost is fixed at € 8.90 for orders to Calabria, Sicily, Sardinia, the smaller islands and the islands of Venice. Free Shipping from € 109.
- Fixed Express Shipping at € 11.90 for all orders.
When will I receive my order?
Standard shipping, for all orders placed before 12:00
- 1-4 working days for Northern and Central Italy
- 2-6 working days for Calabria, Sicily, Sardinia and the Minor Islands
S Express delivery (DHL), for all orders placed before 14:30 (temporarily suspended)
- 1 working day for Northern and Central Italy
- 1-2 working days for Southern Italy
- Not available for certain remote locations determined by DHL
Will I receive tracking for the shipment?
Orders are processed within 1 working day. You will then receive an email with the tracking and the courier with which we shipped your order.
What payment methods do you accept?
The following payment methods are accepted:
- Credit card (except American Express)
- Bank Transfer - we ask you to send us the bank transfer receipt to speed up the order processing
- Paypal
- Amazon Pay
- Satispay
- Apple Pay
- Google Pay
Do you also sell wholesale?
No, but we can issue the invoice by sending the data via email to info@oishiiplanet.it
The discount code does not work
Most discount codes have requirements which are listed along with the coupon submission. If you are sure that you have met the necessary requirements (minimum order, by deadline etc ...) and the code still does not work, send us an email and we will check the problem immediately!
Does the product appear to have expired?
Many of the Chinese products have their manufacturing date stamped on the packaging. Refer to the label in Italian to see the storage times and therefore the expiry date.
Times for collection in warehouse
We are open with the following times for collection in the warehouse:
- Monday - Thursday from 10:00 to 16:00 all day
- Friday from 10:00 to 15:00 all day
Shipping
The shipping cost is fixed at € 6.90 for orders to Italy, with the exception of Sicily, Calabria and Sardinia. Free shipping starting from € 89.
The shipping cost is fixed at € 8.90 for orders to Calabria, Sicily, Sardinia. Free Shipping starting from € 109.
Fixed Express Shipping at € 11.90 for all orders.
For more info on shipping, click here
Standard shipping, for all orders placed before 12:00
1-4 working days for Northern and Central Italy
2-6 working days for Calabria, Sicily, Sardinia and the Minor Islands
Express Shipping (DHL), for all orders placed before 14:30 (temporarily suspended)
1 working day for Northern and Central Italy, 1-2 working days for Southern Italy. Not available for certain remote locations determined by DHL
Orders are processed within 1 working day. You will then receive an email with the tracking and the courier with which we shipped your order.
Customer care
The following payment methods are accepted:
Credit card (except American Express)
Bank Transfer - we ask you to send us the bank transfer receipt to speed up the 'order fulfillment
Paypal
Amazon Pay
Satispay
Apple Pay
Google Pay
No, but we can issue the invoice by sending the data via email to info@oishiiplanet.it
Most discount codes have requirements which are listed along with the coupon submission. If you are sure that you have met the necessary requirements (minimum order, by deadline etc ...) and the code still does not work, send us an email and we will check the problem immediately!
Many of the Chinese products have their manufacturing date stamped on the packaging. Refer to the label in Italian to see the storage times and therefore the expiry date.
Many Japanese products indicate the expiry date in yy / mm / dd
We are open at the following times for collection in the warehouse:
Monday - Thursday from 10:00 to 16:00 all day
Friday from 10:00 to 15:00 hours continued
If you wish to come at another time, please write to us in advance so to arrange the times.